Your Password

Use the university’s IT tools and systems responsibly and with respect for other users. You are responsible for all activities on your IT account, so keep your IT password confidential, do not share your IT credentials with anyone (especially in phishing scams), and do not attempt to obtain or use someone else’s IT certificates.

By using the university’s IT services, you agree to the University of Liverpool’s IT Acceptable Use Policy.

Need to change your password?

You can change your password from the password change website as long as you have internet access.

Reset your password

If you’ve forgotten your password and cannot reset it online, call our IT Service Desk at +44 (0) 151 794 4567. You can only reset your password online if you have already set up an alternative email address.

Secret Question

Forgot or need to reset your secret question? Contact the IT Service Desk. We use this to verify your identity when you call the IT Service Desk at +44 (0) 151 794 4567 to reset your password, 24/7.

Alternative Email Address

Using a new Gmail, Hotmail, or other email account? Please contact the IT Service Desk to update your alternative email address.

Your password must:

• Be at least 12 characters long
• Include a number
• Include both uppercase and lowercase letters

Your password cannot:

• Be easily guessable
• Be your previous password
• Be entirely numeric
• Be a common dictionary word (forwards or backwards)
• Be based on your username, surname, or old password
• Contain the following symbols: @ | # \ % , ; $ & £ < > +
• Be shared with anyone

Tips for Creating a “Strong” Password

We understand the challenges of creating a new password that is both strong and memorable. We don’t have all the answers, but here are some ideas you can try:

• Use the initial letters of a phrase. For example: Nhsmosmtsf (Never have so much old stuff been so much). Song lyrics can work especially well, because if you decide to change your password, you can move on to the next line of the song.
• Include at least one symbol or number in the password, but ideally not just one at the end. Based on the example above: Nhsm0smtsf.
• If you speak a language very different from English, you might try transliterating words from that language, but Spanish, French, and other Latin-based languages won’t work as well since many of their words are too similar to English. Welsh or Chinese might work well.
• Use a familiar postal code (zip code) that includes a combination of numbers and symbols – for example, B170205068th – the previous house postal code (B17 8) and my dog’s birthdate (020506).
• Use a friend or family member’s familiar car registration number along with other letters (e.g. owner’s initials) or numbers, like PJ18UIKsmb – car registration (PJ18UIK) and owner’s initials (smb).